PlayQuort Privacy Policy

Effective: August 19, 2026 · Version 1.0

PlayQuort, accessible through playquort.com, respects your privacy and is committed to protecting personal information processed through the Platform. This Policy explains what information we may collect, why we process it, how it may be shared, how it is protected, and the rights available to users.

1. Personal information controller

Platform: PlayQuort
Operator: Factory Gear Online Store
Address: Zone Saturn Suarez, Iligan City
Privacy Email: private@playquort.com

2. Information we may collect

Account information: name, email address, phone number where provided, account type, password in securely hashed form, registration date, email-verification status, login history, and account activity.

Player information: booking history, selected sport, venue and facility, booking dates and times, number of participants, cancellations, rescheduling activity, booking notes, booking communications, Open Play registrations, competition participation, skill level, check-in status, and competition-rule or policy acceptance records.

Competition information: Competition Open Play registration status, organizer and venue, competition rules accepted, acceptance versions and timestamps, game or result information if those features are enabled, and incident or dispute reports submitted through the Platform.

Venue owner information: owner or representative name, business or venue name, contact details, venue details, sports offered, courts or facilities, schedules, prices, photographs, booking policies, and verification status.

Verification information: government-issued identification, proof of venue authority, business or authorization documentation, and current venue verification photographs.

Technical information: IP address, browser or device information, session information, pages accessed, security events, and policy-acceptance records.

Location information: if location-based features such as “Sports Facilities Near Me” are enabled, PlayQuort may request device or browser location. Users may decline permission and search manually.

3. Purposes of processing

We may process information to create and maintain accounts, verify email addresses, facilitate bookings, prevent scheduling conflicts, allow owners to manage venues, process cancellations and rescheduling, send transactional notifications, verify venue operators, maintain security, prevent fraud, facilitate Open Play and Competition Open Play, record competition-rule and safety acknowledgments, review competition incident reports, respond to support requests, maintain records, improve the Platform, and comply with applicable legal obligations.

3A. Competition participation and legal acknowledgments

When a user joins Competition Open Play, PlayQuort may store the competition session, venue, organizer notice, competition rules or a snapshot/hash of those rules, policy versions, acceptance date and time, IP address, browser/device information, and related participation records. These records may be retained to operate the competition, resolve disputes, protect Platform security, and document what terms or rules were presented and accepted.

3B. Competition incident reports and sensitive information

Competition incident reports may include safety, injury, harassment, conduct, payment, prize, or dispute information. A user should provide only information reasonably necessary to explain the incident and should not submit passwords, payment-card numbers, government ID numbers, or unrelated sensitive information.

If a user voluntarily provides health or injury information in an incident report, that information may constitute sensitive personal information. PlayQuort will process it only as reasonably necessary to receive, assess, document, respond to, or escalate the reported incident, subject to applicable law and any consent or other lawful basis required for the processing.

4. Verification documents

Verification documents are collected to assess a venue owner's identity and authority to represent a venue. Access should be restricted to authorized personnel who need the information for legitimate verification, security, legal, or compliance purposes. Government IDs and private verification documents are not intended for public display.

5. Data minimization

PlayQuort aims to collect only information reasonably necessary for the purposes described in this Policy. Users should avoid uploading unnecessary sensitive or personal information.

6. Legal bases and consent

Depending on the circumstances, processing may be necessary to provide requested services or perform a transaction, comply with applicable law, protect legitimate Platform interests that do not override individual rights, or be based on consent where consent is required. Electronic acceptance records may be retained as evidence of consent or agreement where applicable.

7. Marketing communications

Registration does not automatically require users to agree to promotional marketing. Where marketing is offered, PlayQuort may provide a separate optional choice. Users may unsubscribe from promotional communications. Transactional messages necessary for accounts, bookings, cancellations, rescheduling, security, or important service notices may still be sent.

8. Information sharing

Venue operators: a booked venue may receive information reasonably necessary to fulfill a reservation, such as player name, booking reference, date, time, number of participants, and necessary contact information.

Competition organizers: the organizer of a Competition Open Play may receive participant information reasonably necessary to operate the competition, apply eligibility or competition rules, manage check-in, handle safety or conduct concerns, and resolve event-specific issues.

Incident handling: information from a competition incident report may be shared with the relevant organizer, venue operator, affected user, insurer, service provider, adviser, or government/legal authority when reasonably necessary to investigate, respond to, protect safety, establish or defend legal claims, or comply with applicable law. Access should be limited to information reasonably necessary for the purpose.

Service providers: PlayQuort may use providers for hosting, email delivery, mapping, analytics, payments, security, or cloud infrastructure. Providers should receive only information reasonably necessary for their services.

Government or legal authorities: information may be disclosed where required or permitted by applicable law or lawful legal process.

9. Public venue information

Venue names, general locations, sports offered, facility information, operating hours, prices, photos, amenities, and availability may be publicly displayed. Private verification documentation is not intended to be public.

10. Data retention

Information is retained only as long as reasonably necessary to provide services, maintain booking and transaction records, resolve disputes, prevent fraud, satisfy legal obligations, and protect legitimate legal interests. Competition acceptance and incident records may be retained for a reasonable period where needed for event administration, dispute resolution, fraud prevention, safety review, or legal claims. Verification documents should be reviewed periodically and deleted or securely archived when no longer reasonably required.

11. Security

PlayQuort uses reasonable organizational and technical measures designed to protect personal information. These may include password hashing, role-based access controls, restricted verification-document access, randomized upload filenames, file-type restrictions, secure connections, database controls, activity logging, and software updates. No online service can guarantee absolute security.

12. Security incidents

If a security incident involving personal information occurs, PlayQuort will assess the incident and take appropriate action. Notifications will be made where required by applicable law.

13. Privacy rights

Subject to applicable law, users may have rights to be informed, access personal information, request correction, object to certain processing, request blocking or deletion where available, withdraw consent where processing relies on consent, obtain data portability where applicable, and seek remedies for unlawful processing. We may need to verify identity before acting on a request.

14. Account deletion

Users may request account deletion. Certain booking, payment, fraud-prevention, security, dispute, or legal records may need to be retained after account closure where retention is required or reasonably justified.

15. Cookies and similar technologies

PlayQuort may use cookies or similar technologies for login sessions, security, preferences, functionality, analytics, and service improvement. Appropriate information or choices may be provided for non-essential technologies where required.

16. Third-party services

PlayQuort may integrate mapping, payment, hosting, email, analytics, and other third-party services. Those providers may operate under their own terms and privacy policies.

17. Children and minors

PlayQuort is not intended to knowingly collect unnecessary personal information from minors. Where minors participate in sporting activities or competitions, parental or guardian consent, age eligibility controls, and supervision may be required depending on the circumstances, organizer or venue rules, and applicable law.

18. Policy changes

This Policy may be updated when Platform features, supported sports, service providers, processing practices, or legal requirements change. Material changes may be communicated through the Platform or by email and may require renewed acceptance.

19. Privacy contact

PlayQuort
Website: playquort.com
Operator: Factory Gear Online Store
Address: Zone Saturn Suarez, Iligan City
Privacy Email: private@playquort.com
Support Email: support@playquort.com